Ahmad Talal

Ahmad Talal

Ahmad JABER

Amman

Profile summary

Looking for join progressive organization, which has needs for my service and offers opportunities for advancement.

Key skills

SkillsTraining and Skills Management level responsibility English courses Computer skills, MS office, world, excel, PowerPoint Up selling skills Trip advisor courses Guest's satisfaction Cost control courses Time management

Professional experience

ASSISTANT FOOD AND BEVERAGE MANAGERSep 2024 - Present
MENA Tyche HotelAmman

. Assisted in managing daily food and beverage operations at a luxury hotel.. Coordinated staff schedules to ensure optimal service during peak hours.. Developed training programs for new team members on service standards.

  • Assisted in managing daily food and beverage operations at a luxury hotel.
  • Coordinated staff schedules to ensure optimal service during peak hours.
  • Developed training programs for new team members on service standards.
FLOOR MANAGERJul 2019 - Sep 2024
Landmark Amman Hotel & ConferenceAmman

. Identified process improvements that could help improve efficiency across the entire organization.. Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.. Analyzed customer feedback data to identify areas of improvement in service quality.. Managed daily operations ensuring high service standards and guest satisfaction.. Supervised staff scheduling and training for efficient team performance.

  • Identified process improvements that could help improve efficiency across the entire organization.
  • Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
  • Analyzed customer feedback data to identify areas of improvement in service quality.
  • Managed daily operations ensuring high service standards and guest satisfaction.
  • Supervised staff scheduling and training for efficient team performance.
OPERATION MANAGERJul 2017 - Jul 2019
NY slice pizzaAmman

. Developed key performance indicators to measure effectiveness of operational processes.. Monitored and improved efficiency of processes, team performance, and customer service.. Maintained accurate inventory records to track stock levels and minimize costs.

  • Developed key performance indicators to measure effectiveness of operational processes.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Maintained accurate inventory records to track stock levels and minimize costs.
ASS. ROOM SERVICE MANAGERJan 2016 - Jul 2017
Kempinski hotel IshtarDead Sea

. Created and implemented procedures for ordering, receiving, storing, preparing, serving and controlling food items for room service operations.

  • Created and implemented procedures for ordering, receiving, storing, preparing, serving and controlling food items for room service operations.
ASS. ROOM SERVICE MANGERJan 2013 - Dec 2015
Landmark Amman Hotel & ConferenceAmman

. Managed daily room service operations for a luxury hotel environment.. Supervised and trained staff on service standards and best practices.. Coordinated order deliveries to ensure timely guest satisfaction.

  • Managed daily room service operations for a luxury hotel environment.
  • Supervised and trained staff on service standards and best practices.
  • Coordinated order deliveries to ensure timely guest satisfaction.
SUPERVISORJan 2012 - Dec 2013
Millennium hotelAmman, Jordan
  • Managed daily operations and staff schedules for smooth hotel functioning.
  • Trained and mentored team members on service standards and procedures.
  • Oversaw guest services ensuring satisfaction and efficient issue resolution.
CAPTAINJan 2010 - Dec 2012
Kempinski hotelDead sea, Jordan
  • Conducted pre-flight inspections to ensure aircraft safety and compliance.
  • Coordinated with ground crew for efficient boarding and deplaning processes.
CAPITANDec 2007 - Dec 2009
Movenpick hotelDead sea, Jordan
  • Coordinated schedules for boat departures and arrivals with hotel management.
  • Ensured compliance with safety regulations and boating laws.
CAPTAINOct 2005 - Dec 2007
Carlton Tawer hotelDubai, UAE
CAPTAINNov 2004 - Aug 2005
Amman AL-sham hotelAmman, Jordan
  • Conducted pre-flight inspections to ensure aircraft safety and compliance.
SUPERVISOR,Jan 2012 - Dec 2013
Millennium hotel, AmmanJordan

. Managed daily operations and staff schedules for smooth hotel functioning.. Trained and mentored team members on service standards and procedures.. Oversaw guest services ensuring satisfaction and efficient issue resolution.

CAPTAIN,Jan 2010 - Dec 2012
Kempinski hotel, Dead seaJordan

. Conducted pre-flight inspections to ensure aircraft safety and compliance.. Coordinated with ground crew for efficient boarding and deplaning processes.

CAPITAN,Dec 2007 - Dec 2009
Movenpick hotel, Dead seaJordan

. Coordinated schedules for boat departures and arrivals with hotel management.. Ensured compliance with safety regulations and boating laws.

CAPTAIN,Oct 2005 - Dec 2007
Carlton Tawer hotel, DubaiUAE
CAPTAIN,Nov 2004 - Aug 2005
Amman AL-sham hotel, AmmanJordan

. Conducted pre-flight inspections to ensure aircraft safety and compliance. EDUCATION AND TRAINING

Petra University, Amman, Airport Street,Oct 2003 - Aug 2004
Good: Hotel ManagementAmman, Jordan
Al-Shareef Hussein Secondary School, Amman, Marka, Jordan, 01/2004Oct 2002 - Apr 2003
AmmanJordan

Education

Petra UniversityAug 2004
Petra University

Hotel Management | Good

Al-Shareef Hussein Secondary SchoolApr 2003
Al-Shareef Hussein Secondary School

Languages

Arabic · Native

English · Professional